This Privacy Policy describes how Bharat2Business ("we," "our," or "us") collects, processes, stores, uses, and discloses personal data when you access or use our website, mobile applications, Digital Partner (AI assistant), Government Scheme Discovery tools, Verified Expert Network, and related services (collectively, the "Platform").
By accessing or using Bharat2Business, you agree to this Privacy Policy.
We collect information necessary to provide our services to Indian MSMEs.
At the time of registration or use of our Platform, we may collect:
If you use paid services, we may collect:
When you use the Platform, including the Digital Partner and Government Scheme Discovery tools, we may collect:
We may record communications with experts or support for quality assurance and service improvement purposes.
We may process business-related statutory identifiers (GST, Udyam, PAN, etc.) where voluntarily provided for compliance or scheme discovery purposes. Bank account details and other financial information collected for paid services (see Section 1.1) are also treated as sensitive personal data under applicable Indian law and are processed securely via our payment partners, with access restricted to what is necessary to complete a transaction.
We do not knowingly collect unrelated sensitive personal data unless required for lawful business verification.
We and authorized partners may use:
To:
You may control cookies through your browser settings.
We collect and use information for the following purposes:
If you object to certain processing activities, we may be unable to continue providing services.
We do not sell personal data.
We may share information with:
Including:
These parties are bound by confidentiality obligations.
Where necessary for service delivery, relevant business information may be shared with experts engaged through the Platform.
Where required under applicable laws, including:
Where explicitly consented by the user, we may share limited information with business partners for service enhancement.
Queries submitted to the Digital Partner may be processed to:
We do not use user-specific business data to train public AI models.
AI-generated responses are informational and do not constitute professional advice.
We retain personal data for the following periods:
Users may request earlier deletion subject to applicable legal requirements (see Section 10, Account Deletion).
Certain archival records may be retained beyond these periods where required for regulatory compliance.
In accordance with the Digital Personal Data Protection Act, 2023, you may:
Requests may be submitted to: privacy@bharat2business.com
We may verify identity before processing requests.
We implement reasonable technical and organizational safeguards, including:
However, no internet transmission can be guaranteed to be 100% secure.
Users are advised not to share account passwords or sensitive credentials.
In the event of a personal data breach, we will, without undue delay:
If you believe your data has been compromised, please contact our Grievance Officer (see Section 11) immediately.
Bharat2Business is intended for business users and individuals above 18 years of age.
We do not knowingly collect personal data from minors.
If we become aware of such collection, we will take steps to delete the information.
Your data is primarily stored on servers located in India, in AWS's Mumbai (ap-south-1) region. We do not routinely transfer personal data outside India.
Where a limited transfer does occur — for example, to a third-party service provider for support or infrastructure purposes — we ensure it is permitted under the Digital Personal Data Protection Act, 2023, and is not made to any country the Central Government has restricted by notification under that Act.
By using the Platform, you consent to this processing and storage arrangement.
Users may request account deletion.
We will process deletion requests subject to:
Some records may remain archived as required by law.
In accordance with applicable law, our Grievance Officer can be reached at: admin@bharat2business.com
Users may contact us for privacy-related concerns. We aim to acknowledge and provide a first response to grievances within 45 days of receipt.
We may update this Privacy Policy from time to time.
Users are encouraged to review it periodically.
Continued use of the Platform constitutes acceptance of any updates.
Questions about this policy? Contact us at privacy@bharat2business.com or legal@bharat2business.com.